Question 1

Are you a manufacturer?

Accepted Answer

Yes. KAER is a direct manufacturer founded in 1996 in Weihai, China. With in-house R&D, engineering, and production teams, we support reliable manufacturing, quality control, and flexible OEM/ODM cooperation for global partners.

Question 2

Who are KAER Kid solutions designed for?

Accepted Answer

KAER Kid supports distributors, telecom operators, schools, education groups, and OEM brands that want to provide safer child communication and connected safety services.

Question 3

Do your products have certifications?

Accepted Answer

Relevant company and product certifications include ISO 9001, ISO 14001, CE, FCC, RoHS, EPR, and WEEE, where applicable. Certification availability varies by model and destination market.

Question 4

How do I choose the right KAER Kid product?

Accepted Answer

KAER Kid offers a portfolio for different child communication scenarios: K1 is screen-free for home and school, K2 is for everyday calling and location awareness. Tell us about your target market and we will recommend the suitable product mix.

Question 5

Can KAER Kid devices work in my country?

Accepted Answer

We support multiple regional frequency-band configurations. Share your target country and mobile operator before ordering, and our team will confirm compatibility for the selected model.

Question 6

Do all models support GPS tracking and geofencing?

Accepted Answer

GPS tracking and geofencing are available on selected connected models, including K2. Final feature availability depends on the device configuration and project requirements.

Question 7

Do KAER Kid devices provide internet browsing or social media access?

Accepted Answer

No. KAER Kid devices are designed for communication and safety, rather than unrestricted digital access. Selected models support functions such as calling, location services, SOS alerts, and managed contacts without app stores, social media, or open web browsing.

Question 8

Do you provide an app or management platform?

Accepted Answer

Selected connected models can be supplied with iOS and Android apps, together with web-based management platforms. Available capabilities may include device management, account management, location services, safety alerts, contact control, and OTA updates.

Question 9

Can we launch with our own branded app or platform?

Accepted Answer

For qualified projects, KAER can support custom branding and selected app, platform, or software customization. Available options depend on the selected model, required functions, project quantity, and development scope.

Question 10

What is the MOQ?

Accepted Answer

MOQ depends on the selected model and customization scope. Standard kids communication devices: typically from 1,000 pcs. Smartwatch and tracker projects: typically from 3,000 pcs. Custom hardware, software, or packaging projects may require a higher MOQ.

Question 11

What can be customized?

Accepted Answer

Available customization options may include: logo printing on devices, custom packaging, manuals, and accessories, color and appearance customization, selected hardware and feature customization, and firmware, software, app, and platform customization for eligible projects.

Question 12

Can I request a sample before placing a bulk order?

Accepted Answer

Yes. Samples are available for product evaluation, compatibility testing, and project review. Sample and shipping costs are typically covered by the buyer.

Question 13

What is the production lead time?

Accepted Answer

Typical lead times are: standard orders approximately 30–45 days, customization projects approximately 45–60 days. The final timeline is confirmed after reviewing the model, quantity, customization scope, and production schedule.

Question 14

What shipping terms do you support?

Accepted Answer

FOB is commonly used for bulk orders. EXW, CIF, and DDP may also be available depending on your destination, order quantity, and shipping requirements.

Question 15

How long does shipping take?

Accepted Answer

Typical transit times are approximately 7–9 days by air freight and 20–40 days by sea freight. Transit times are estimates and may vary due to destination, customs clearance, carrier capacity, and local conditions.

Question 16

What after-sales support do you provide?

Accepted Answer

Support may include user manuals, product videos, online technical assistance, remote troubleshooting, spare-parts support, and engineering assistance for qualified projects.

Question 17

Do your devices come with a warranty?

Accepted Answer

Products include a 12-month warranty, subject to the agreed warranty terms. The warranty does not cover damage caused by misuse, accidental damage, unauthorized repair, or improper use.

Frequently Asked Questions

General

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